![]() ![]() Please get in touch again if you have further questions or concerns. Once again, I’m sorry for your poor experience. Thank you for giving us the opportunity to do better in the future. ![]() I’ve spoken to and reviewed the I can see where I will. We are committed to providing high quality service, and in this instance we missed the mark, for which I apologize. I’m sorry to hear you had a negative experience with our customer support team. If this happens to one of your customers, your team needs to take responsibility, and clear the confusion. But it doesn’t work, so you get back in touch, and the next rep tells you something different. You contact customer support with a problem. The customer is getting conflicting information We’re committed to doing better in the future, starting by As an apology for the inconvenience caused, I’d like to offer you Īpologies again, 2. Thank you for the opportunity to review our customer response times. I’ve marked your issue as high priority and you should receive a response within the. I’ve looked into it and I can see that this happened because. is not acceptable and should not have happened. We aim to answer all queries quickly but in this instance, we failed you. I’m sorry that you experienced delays when trying to reach our customer support team. Make it a practice to reach out a few days after the problem was resolved to make sure the customer is happy with the resolution. Encourage the customer to get in touch again if they need further help. Tell your customer when they can expect to hear from you again or how long the resolution will take. Make your instructions clear and easy to follow. But sometimes they’ll need to take a step too, such as updating some information in their account. Your priority should always be making resolution as easy as possible.
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